Return & Refund Policy

Start the request through Vowmoon support before sending an item. Return instructions and the appropriate return destination are supplied after the request is reviewed.

Unless the item arrived faulty, damaged or incorrect, it should be unused, complete and in its original packaging. Hygiene-sensitive, personalised and final-sale items may have additional restrictions clearly disclosed on the product page.

Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or payment-provider processing time is outside Vowmoon’s control.

EU and UK customers retain statutory cancellation, conformity and faulty-goods rights. Nothing in this policy limits rights that local law makes mandatory.